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10th TiLEzone London. Register NOW!. Location. Sponsoring & Exhibiting. Programme.

Welcome to the TiLE website

The first TiLE (Trends, Technology & Design in Leisure & Entertainment) was in Maastricht in 1991 and there have been TiLEs in Strasbourg, London, Berlin, Lake Como and Florence; TiLE-Asia conference in Singapore and TiLEIndia in Hyderabad; and TiLEzone seminars in London, Hannover, Warsaw and Lodz. TiLE events are for professionals that operate/develop or supply venues that entertain, educate or inform ie museums, theme parks, heritage sites.

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10th TiLEzone London supporters:







10th TiLEzone London

Wednesday 25th March






10th TiLEzone London Reception

Tuesday 24th March (19:00 - 21:00)

Free to all pre-registered paying delegates, speakers & exhibitors/sponsors


A guide to the UK’s creative excellence in visitor attractions & museums:

New website under construction

OUTLINE PROGRAMME

Full Programme link


08:45 Collection of badges and coffee

09:15 Welcome: RICHARD CURTIS, MANAGING DIRECTOR, ANDRICH INTERNATIONAL LTD (TILE)


Customer feedback via social media

Session Chair: DUNCAN CAMPBELL, NEW BUSINESS STRATEGY DIRECTOR, MERLIN ENTERTAINMENTS DEVELOPMENTS


Using social media feedback & reviews to drive memorable experiences & improve advocacy

GORDON MUTTON, CUSTOMER EXCELLENCE DIRECTOR, MERLIN ENTERTAINMENTS


TripAdvisor - how rankings & scores can improve attractions & museums

POLLYANNA VINCENT, PARTNERSHIPS, UKI AND NORDICS, TRIPADVISOR


Taking the temperature of the crowd: opportunities and challenges in sentiment analysis

CHRIS UNITT, FOUNDER, ONE FURTHER


Customer feedback and helping organisations to improve the customer experience

OLIVER KIPP, COO EUROPE, MARITZCX, GERMANY


Platforms, Hashtags and Conversations

MAR DIXON, #MUSEUMSELFIE, #ASKACURATOR, #MUSEUMWEEK, #LOVETHEATRE


11:00 BREAK


11:30 The impact of moving/changing established attractions & museums

Session Chair: PETER HIGGINS, CREATIVE DIRECTOR, LAND DESIGN


Relocating the Exploratorium: Moving a Body without Losing the Soul

TOM ROCKWELL, DIRECTOR OF EXHIBITIONS AND PROGRAMS, THE EXPLORATORIUM (MUSEUM OF SCIENCE, ART AND HUMAN PERCEPTION), SAN FRANCISCO


Move of London Dungeon - the design, logistical & branding issues

BEN SWEET, GENERAL MANAGER, MADAME TUSSAUDS LONDON


Meaningful Encounters: People, Art, Architecture - National Museum of Sweden

FREDRIK ERIKSSON, HEAD OF RENOVATION, NATIONALMUSEUM, STOCKHOLM


13:00 LUNCH


14:00 Perspectives on Culture Developments in the USA and the Middle East

Session Chair: SHARON AMENT, DIRECTOR, MUSEUM OF LONDON


An Insider’s Overview of U.S. Museums Today

AUDREY O’CONNELL, AUDREY O’CONNELL + ASSOCIATES, BAINBRIDGE ISLAND (SEATTLE)


Understanding the Drivers Behind Cultural Development in the Middle East

LINDA ABRAHAM-SILVER, ASSOCIATE DIRECTOR OF GOVERNMENT OF ABU DHABI TECHNOLOGY DEPARTMENT, ABU DHABI


Two Case Studies: A view on differing architectural approaches

SEAN GAFFANEY, SENIOR MANAGER-CONTENT AND PROJECT MANAGER OF ABU DHABI SCIENCE CENTRE, ABU DHABI TECHNOLOGY DEPARTMENT


15:30 BREAK


16:00 Opportunities Overseas

Session Chair: RICHARD PARRY, HEAD OF EXPERIENCE ECONOMY SECTOR TEAM, UK TRADE & INVESTMENT


Dubai is your Future - upcoming attractions & Dubai 2020

Fayha Sultan, Marketing Manager – Commerce, Dubai Tourism, UK & Ireland


Opportunities for business in Integrated Resorts in Asia

Glenn McCarthy, British Honorary Consul, Macao & Assistant Professor in Gaming & Hospitality Management, University of Macau


Opportunities in Kazakhstan including Expo 2017

Anisa Berdina, Head of Tourism Department & Saule Bulebayeva, Manager of Tourism Department, EXPO-2017 National Company, Kazakhstan


17:30 - 10th TiLEzone London seminar closes


18:00 TEA Mixer - all TiLEzone delegates and TEA members are welcome. Cash bar and food on own account.